{"product_id":"9780470404638","title":"Chocolates on the Pillow Aren't Enough : Reinventing the Customer Experience","description":"\u003cp\u003eToday, leaders of all stripes--whether they're in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":42737527455819,"sku":"00000_00000_00000_00000","price":533.01,"currency_code":"THB","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9780470404638-1.jpg?v=1785004374","url":"https:\/\/kinokuniya.co.th\/products\/9780470404638","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}