{"product_id":"9780470444580","title":"Business Process Mapping : Improving Customer Satisfaction (2ND)","description":"\u003cp\u003eNow fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":42738308382795,"sku":"00000_00000_00000_00000","price":2602.69,"currency_code":"THB","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9780470444580-1.jpg?v=1785011921","url":"https:\/\/kinokuniya.co.th\/products\/9780470444580","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}