{"product_id":"9780470446287","title":"Business Process Mapping : Improving Customer Satisfaction (Workbook)","description":"\u003cp\u003eA holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":42738308710475,"sku":"00000_00000_00000_00000","price":1853.97,"currency_code":"THB","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9780470446287-1.jpg?v=1783575928","url":"https:\/\/kinokuniya.co.th\/products\/9780470446287","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}