{"product_id":"9781032515069","title":"The Abusive Customer : Breaking the Silence around Customers' Aggressive Behavior","description":"\u003cp\u003eThis book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":42647458054219,"sku":"00000_00000_00000_00000","price":8342.52,"currency_code":"THB","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9781032515069-1.jpg?v=1783380861","url":"https:\/\/kinokuniya.co.th\/products\/9781032515069","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}