{"product_id":"9781138434776","title":"Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters","description":"\u003cp\u003eThis book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":42965571633227,"sku":"00000_00000_00000_00000","price":10691.99,"currency_code":"THB","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9781138434776-1.jpg?v=1785662885","url":"https:\/\/kinokuniya.co.th\/products\/9781138434776","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}