{"product_id":"9780801435874","title":"On the Front Line : Organization of Work in the Information Economy (Cornell International Industrial and Labor Relations Reports)","description":"\u003cp\u003eThe importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...（Cornell University Press）\u003c\/p\u003e","brand":"ILR Press","offers":[{"title":"Default Title","offer_id":42728436727883,"sku":"00000_00000_00000_00000","price":5169.73,"currency_code":"THB","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0641\/0023\/7387\/files\/9780801435874-1.jpg?v=1783358041","url":"https:\/\/kinokuniya.co.th\/th\/products\/9780801435874","provider":"Books Kinokuniya Thailand","version":"1.0","type":"link"}