Help Centre

Payment, Pricing & Promotions

Payment Options:

• Credit Card: We accept VISA, MasterCard, and JCB.
• Debit Card: Please ensure your account balance is at least twice the total purchase amount to clear payment processing.
o Example: If your total order (including shipping) is 200 THB, your debit card balance must be at least 400 THB.

Credit Card Declined:

If your order does not process immediately, your card may have been declined. Please contact your card-issuing bank directly to resolve the issue.

When Your Account Will Be Charged:

Your card will be charged immediately upon placing the order, and the transaction will be settled within 6 days.

Pricing

Pricing Policies

• Cart Price Protection: Items in your cart reflect the price shown when you first added them. Adding an item to your cart reserves that price, even if the price on the item's detail page changes later.
• Price Changes: Some discounts are limited-time offers. Since our discounts depend on product availability, our prices may change from time to time.
• Pre-Orders & Out-of-Stock Items: If the price of a pre-order or temporarily out-of-stock item changes between the time you place the order and the dispatch date, we will honor the original price locked in on the date of your order.
• Online vs. Retail Store Pricing: Prices on our webstore may vary from prices at retail stores.

Kinokuniya Privilege Card (KPC)

Member Benefits & Fees

What is KPC? It is our exclusive membership program offering regular privileges across our stores:

• 10% off the original retail price on books and 5% off on magazines at Kinokuniya retail stores in Thailand.
• 10% off the original retail price for online
purchases at our webstore.
• Annual Subscription Fee: 500 THB

View Full Terms & Conditions

Apply for a Kinokuniya Privilege Card (KPC)

Exchange & Refund Policies

Exchanges are accepted within 7 days of purchase (as shown on the receipt), provided the item is in saleable condition and accompanied by the original receipt. 

Defective Items: Exchanges apply to defective books (e.g., printing errors, misbound pages, or missing pages) within 7 days of purchase with receipt.

Duplicate Copies: Exchanges for duplicate copies are accepted within 7 days of purchase. Please bring both copies for exchange or email us a photo showing both copies side-by side for verification. Exchanged items must be in good, saleable condition and sealed in their original plastic wrap (if applicable).

Location: All exchanges must be processed in person at the Customer Service Counter, Kinokuniya Siam Paragon Store. 

Pictorial Books: Pictorial books can only be exchanged for the exact same title. 

Refund Policy: We regret that no cash or card refunds can be issued under any circumstances. 

Note: This policy applies exclusively to purchases made through our webstore (kinokuniya.co.th).

Usually dispatches within 5 days: 

This item is in stock. It takes this amount of time to process, pack, and prepare for dispatch. The estimated delivery date for domestic orders depends on your chosen delivery option.

Specific Delivery Timeline (e.g., 3-4 weeks):

This item is imported from an overseas supplier. It takes this amount of time to import, pack, and prepare for dispatch. The estimated delivery date for domestic orders depends on your chosen delivery option.

Available for Pre-order: 

The product detail page displays the latest release date provided by the supplier. Pre-ordered items will be dispatched once the release date passes and stock arrives from our supplier. 

Note on Imports:
Pre-order items imported from overseas may take longer to dispatch after the
release date

Out of Stock:

This item is currently not in stock, but it can still be ordered. Once you place an order, we will email you with an expected delivery date as soon as we receive an update from our suppliers. 

Note: Orders are subject to cancellation if the supplier is unable to fulfill stock.

Not Available: 

This item is currently unavailable for order, and we do not have an estimated date for when it will return to stock.

We will inform you via email if an item's availability status changes or if any items in your order become unavailable. 

All shipment and delivery dates provided are estimates only. If your order has not arrived within a reasonable timeframe, please contact customer support at support.th@bookskinokuniya.com

Domestic Delivery 

Domestic Delivery Service Destination Rate Delivery by (Business Day after shipping email)

Economy Delivery Greater Bangkok: 
Samut Prakan, Nakhon Pathom,
Nonthaburi, Pathumthani and Samutsakhorn

Up Country Central: 
Chonburi, Rayong, Ratchaburi,
Ayutthaya, Angthong, Samut Songkram, Saraburi, Chachoengsao, Prachin Buri, and Nakhon Nayok 60 Baht Up to 3-5 days
Economy Delivery Up Country Cross Dock: 
Non coverage areas said above. 95 Baht Up to 3-5 days
Standard Delivery; Normal Throughout Thailand 95 Baht Up to 2 days

Pickup (Order online and pick up at the store)

Pickup of online orders is daily from 10 a.m. to 10 p.m. During CHECK OUT, choose/ select "Pickup at Siam Paragon store" "Pickup at EmQuartier store" or "Pickup at Bangkok store" if you would like to pick them up at a store. Once your order is ready for collection, you will receive a notification email.

International Delivery

Delivery charges depend on the weight of the package and the country of destination. You will see the estimated shipping cost during CHECK OUT.

Please note your delivery may also be subject to customs duties and import taxes, over which we have no control, and which must be borne by you.

For further inquiries, please contact Books Kinokuniya Webstore Thailand at support.th@bookskinokuniya.com

How To Order

1. Find the Items You Want

You need to browse or search for the items you would like to buy. Keyword search box is located on every page. You can also utilize advanced search. When you find an item that interests you, click the title of the item to see detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our Fulfilment Centre.

2. Add the Items to Your Cart

If you find the items you would like to buy, click the "Add to Cart" button on the item's detail page. You can keep
searching or browsing until your basket contains all of the items you want to
buy.

3. Choose a Giftwrapping Paper and/or Message Card
(optional)

Select Gift wrapping option if you wish us to gift wrap your
ordered items. Click “Gift wrapping” and you can choose a wrapping paper. You
can also send a card with the item. Select "MESSAGE CARD" and type
the message you want to print in the box which will appear.

4. Check the Items You Added

Click "View Cart" from the Cart button to see all
of the items you've added. You can remove the item(s) you do not want or change
the order quantity. When you're ready to place an order for everything in the
Cart, click the "CHECK OUT" button.

5. Sign in

You will be asked to sign in to go to the next step if you
haven't. You can create an account if you are new or continue to check out as a
guest by entering an email address under Contact

6. Enter Shipping Information

Select Delivery and click Ship and tell us where you would
like to send your order.

7. Choose a Shipping Method

Please enter your shipping address to view shipping methods.
Each subsequent delivery will be charged at THB 60-95 (Delivery option
available).

8. Choose Pickup

If you prefer to pick up at the stores, please choose Pickup
and select Pickup Locations.

9. Enter Payment Information



Add credit card information and fill in Billing address (details in Billing
address must be the same as your Credit card’s Billing address).

10. Review and Place Your Order



Click "Pay now" button to place your order when you are ready.
Once you place your order successfully, you will see your order number in
email.

11. Check Your Order Status

You can check the status of your ordered books by accessing
“View your order” from the email you receive once your order is placed. If you
have placed an order under Guest checkout, please email us at support.th@bookskinokuniya.com with
your Order No to enquire.

Pre-ordering

You can place an order for items which is yet to be
released. We do not charge your credit card until we dispatch the order to you.
If you place an order that contains both pre-order and currently-available
items, you may not receive the order until all the items are ready. See
"Dispatch & Delivery" for further details.

Magazines

Magazines are only available at our retail stores.

Bulk Order

Bulk order discount is not available. If you are purchasing
items for a corporation or institution, please contact our sales office and
open a corporate account. Email: bso.u@th.bookskinokuniya.com

Cancelling an Order

Once your order is in process, it's not possible to cancel
your order.