Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

Praise for Value-Driven Business Process Management “The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .” —Paul O’Flaherty, Finance Director, Eskom “Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .” —Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc. “If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .” —Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc. “Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.” —Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur “Value-Driven Business Process Management is a game-changing book. . . .” —Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania “Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.” —Alan Trefler, Founder and CEO, Pegasystems Inc. “Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.” —Dr. Wolfram Jost, CTO, Software AG About the Book: Business Process Managem