Tech-Enabled Hospitality : Strategies to Elevate Guest Experience and Operational Efficiency

Looking to bridge the technology gap and transform your hospitality operations while preserving personal service? SHORTLISTED: Business Book Awards 2026 - Specialist Business Tech-enabled Hospitality is a practical guide for mid-career hospitality professionals eager to develop strategies that optimize both operational efficiency and guest experience. Written by the founder of Abode Worldwide, Jessican Gillingham, this book offers proven models and actionable tools to help you implement technology solutions tailored to your business needs, driving profitability without sacrificing the human touch. You'll learn how to: - Apply technology strategically to address business pain points and enhance operations - Develop frameworks for integrating AI, IoT and virtual concierge services - Optimize revenue management, guest communications and payment processing - Balance digital innovation and sustainability with personalized service to create memorable guest experiences Packed with practical applications and real-world examples and expert interviews with Stripe, SiteMinder and Rocco Forte, this book equips you to lead your hospitality business confidently into a tech-enabled future. Themes include: Hospitality technology, operational efficiency, guest experience, AI in hospitality, revenue management, personalized service, career development