Process Improvement Using Six SIGMA : A Dmaic Guide

With a quarter century experience in various manufacturing industries, Shankar (Illinois Institute of Technology and Great Lakes Institute of Management, India) offers quality practitioners a guide to help them through an improvement project. Though she emphasizes that the primary goal is to improve a process, she also seeks to remove the fear of the Six Sigma method and the worry about statistics that many people bring to the task. The stages she walks through are define, measure, analyze, improve, and control. Annotation 2009 Book News, Inc., Portland, OR (booknews.com)